What Does Ivr System

Interactive voice response ivr is a technology that allows humans to interact with a computer operated phone system through the use of voice and dtmf tones input via a keypad.

What does ivr system. While it has many applications its fundamental. Interactive voice response ivr is an automated telephony system that interacts with callers gathers information and routes calls to the appropriate recipients. Ivrs work with dtmf tones touch tones from a telephone and some have voice recognition or even artificial intelligence to respond to and route callers. Ivr stands for interactive voice response a technology that automates routine customer service interactions by allowing callers to interact using touch tone digits or their voice.

Interactive voice response ivr is a technology that lets a computer interact with people through the use of voice and dtmf tones input via keypad. In telecommunications ivr allows customers to interact with a company s host system via a telephone keypad or by speech recognition after which services can be inquired about through the ivr dialogue. Ivr interactive voice response is a feature of voip phone technology that allows callers and computers to interact through an automated system. What is an ivr system.

That s ivr interactive voice response. Ivr allows customers to find answers to their own inquiries by speaking using the company s speech recognition software or giving inputs via a telephone keypad. It works by collecting information from a customer e g problem type or account number and using it to route their call to the appropriate agent. Ivr or interactive voice response is a technology which allows incoming callers to navigate a phone system before talking to a human operator.

With modern sophisticated ivr systems you can gather the input and responses through spoken words with the voice recognition. Ivr allows clients or customers to interact with a company s host system using a telephone keypad or by speech recognition after which they can service their own inquiries by following the ivr dialogue. Ivr systems collect that information by prompting callers to select an option using their phone s touch tone keypad. Interactive voice response ivr is a telephony menu system that enables the dial pad for identification segmentation and routing of callers to the most appropriate agent within your team.

An ivr system ivrs accepts a combination of voice telephone input and touch tone keypad selection and provides the appropriate responses in the form of voice fax callback email and other contact methods.